Oxygen Concentrator Store Customer Satisfaction Policies

At the Oxygen Concentrator Store by American Medical, we want our customers to be happy with our products and service. This customer satisfaction policy allows you to return or exchange eligible items you purchase from us within 14 days of receipt of order. We strongly encourage you to immediately inspect and use your concentrator to make sure that it is fully functional and meets your needs, because our customer satisfaction policy is time-dependent.

Have a question? Customer Service can be reached via email at service@amsrco.com or by phone, at (877) 774-9271, from 8am – 8pm, Monday thru Friday, MST. It is our goal to ensure that you are 100% completely satisfied with your purchase of any of our products. Please contact us with any questions or concerns.

Portable and Home Concentrator Customer Satisfaction Policy

Please click here for the portable or home oxygen concentrator Customer Satisfaction Policy. Use this customer satisfaction policy for any new portable or home oxygen concentrators.

CPAP and BiPAP Machine Customer Satisfaction Policy

Please click here for the CPAP and BiPAP Customer Satisfaction Policy. Use this customer satisfaction policy for any CPAP or BiPAP machine or CPAP mask.